Description
*Please note that the position is based in Sofia, Bulgaria and we will assist you to relocate.
Are you ready to take the next step in your career and achieve your next challenge?
If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!
As a Digital Trust and Safety Specialist with Danish and English, you will:
Review user-generated back-office information, which may include sensitive or potentially disturbing content, and ensure compliance with established policiesTake prompt and appropriate action on information that violates guidelines or poses risksStay updated on internal policies to ensure accurate implementationIdentify and analyze patterns to proactively address potential risks
We’re looking for someone with:
High attention to detail Comfortable processing sensitive informationStrong ability to defend decisions and provide context with logical reasoningAbility to identify patterns in behavior to enhance decision-makingStrong organizational and time management skills to deal with shifting priorities and high volumes of workExperience investigating fraud, spam, or other types of inappropriate information is an asset
Required qualifications:
Fluent in DanishB2 or higher English language skill
In return, we will give you:
Fully paid training Stable job and career development opportunitiesAttractive salaryAdditional health insurance50+ benefits and services to choose fromPositive international working environmentSupport and learningEmployee referral bonusesRelocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
With the provided opportunity, you'll enjoy all the benefits from our incredible TELUS Tower office in Sofia - such as top location in the city center, personal gym, relax and gaming areas, and the possibility to be part of an amazing team!
Does it sound like the perfect job for you? Apply now!
About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
Bliv en del af vores team
Vi søger dedikerede medarbejdere til vores kundeservice afdeling! Er du interesseret i en stilling som kundeservicerepræsentant? Vi tilbyder en dynamisk arbejdsplads, hvor kundeservice er i centrum for alt, hvad vi gør. Du får mulighed for at arbejde i et professionelt miljø med fokus på kundetilfredshed og personlig udvikling. Vi værdsætter engagement, kommunikationsevner og en positiv tilgang til problemløsning.
#LI-DNI
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
weniger ansehen Standort
DE - Leipzig - LPZCountry
Deutschland Jobbeschreibung In der Position „Community Safety Representative“ bist du für die Sicherstellung der Rechtskonformität und Sicherheit von Inhalten verantwortlich, die auf einem beliebten Kurzvideo-Social-Media-Netzwerk hochgeladen werden. Als wichtige erste Verteidigungslinie trägst du dazu bei, die Nutzer vor unangemessenen, störenden und potenziell gefährlichen Inhalten zu schützen.Spezifische Verantwortlichkeiten:
Überprüfung von Videos, Beiträgen, Kommentaren, Bewertungen, Fotos und Live-Streaming-Inhalten gemäß den Richtlinien, Arbeitsabläufen und Zielen des sozialen Netzwerks. Dabei kann es sich um grafische, explizite, profane oder anderweitig sensible Inhalte handeln.
Sicherstellung eines hohen Standards an Genauigkeit und Qualität bei der Erfüllung der Aufgaben.
Kontinuierliche Aktualisierung und Umsetzung interner Richtlinien, um den Vorgaben gerecht zu werden.
Ergänzung korrekter Metadaten/Tags zu Inhalten und Weiterleitung potenzieller Risiken an die zuständigen Teams.
Einbringen von Vorschlägen zur Verbesserung der Effizienz und Arbeitsabläufe.
Erkennen und Analysieren von Mustern zur proaktiven Identifikation potenzieller Risiken.
Zusammenarbeit mit funktionsübergreifenden Teams, um einheitliche Prüfstandards sicherzustellen und Fälle bei Bedarf zu eskalieren.
Teilnahme an regelmäßigen Schulungen, um über Plattformänderungen, Trends und bewährte Moderationspraktiken informiert zu bleiben.
Technisches Verständnis: Grundkenntnisse im Umgang mit Computern und ein solides Verständnis von Social-Media-Plattformen.
Selbstmanagement & Anpassungsfähigkeit: Hohes Maß an Eigenverantwortung und die Fähigkeit, schnell zu lernen und sich an wechselnde Verfahren anzupassen.
Emotionale Intelligenz & Resilienz: Fähigkeit, mit Belastung und emotional anspruchsvollen Inhalten umzugehen, einschließlich Stressmanagement und Emotionsregulation.
Objektivität & Unvoreingenommenheit: Fähigkeit, Aufgaben frei von persönlichen Vorurteilen zu erfüllen und gleichzeitig Verhaltensmuster zu erkennen, um fundierte Entscheidungen zu treffen.
Aufmerksamkeit für Details: Präzise Arbeitsweise und strikte Einhaltung von Verfahren und Richtlinien.
Kritisches Denken: Fähigkeit, proaktive und fundierte Entscheidungen zu treffen, auch in herausfordernden Situationen.
Teamfähigkeit: Proaktive, kooperative Haltung und die Fähigkeit, effektiv in einem dynamischen Team zu arbeiten.
Professionalität: Kompetenter Umgang mit verschiedenen Persönlichkeiten und Förderung einer positiven Teamdynamik.
Vorerfahrung: Erfahrung in der Community-Moderation ist ein Pluspunkt.
Abgeschlossene Schulausbildung (z. B. Abitur oder vergleichbar).
Fähigkeit, sensible Informationen zu verarbeiten.
Fließend in Deutsch, sowie Englischkenntnisse auf mindestens B2-Niveau.
Gute Kenntnisse der Popkultur, aktueller Ereignisse und kultureller Besonderheiten des Marktes/der Märkte, in denen du tätig sein wirst.
Bereitschaft, eine bis zu vierwöchige Schulung zu absolvieren.
Anstellungsart: Vollzeit
Auch Quereinsteiger sind herzlich willkommen
Werde Teil unseres Teams und bewirb dich jetzt!
Unser Recruiting-Team steht dir jederzeit für Fragen zur Verfügung und freut sich auf deine Bewerbung. Wir haben unseren Recruiting-Prozess digitalisiert und bieten allen Bewerbern virtuelle Vorstellungsgespräche an.
Hinweis: Es wird erwartet, dass Teammitglieder während der gesamten Arbeitszeit, einschließlich der Ausbildungsphase, vor Ort in Leipzig tätig sind.
Über uns: Ausgezeichneter Kundenservice ist seit jeher unsere Leidenschaft – mit dem Zusammenschluss von Competence Call Center und TELUS Digital im Jahr 2020 sind wir den nächsten Schritt gegangen. Nun bieten wir international mit über 75.000 Teammitglieder den Kundenservice auf höchstem Niveau in über 50 Sprachen an – und das für weltweit agierende und angesehene Partner wie Google, Fitbit, Airbnb und Riot.
Arbeitgeber mit Chancengleichheit
TELUS Digital ist stolz darauf, ein Arbeitgeber der Chancengleichheit zu sein, und setzt sich für die Umsetzung eines vielfältigen und integrativen Arbeitsplatzes ein. Alle Aspekte der Beschäftigung, einschließlich Einstellungs - und Beförderungsentscheidung, beruhen auf der Qualifikation, den Fähigkeiten, der Kompetenz und der Leistung der Bewerber ohne Berücksichtigung von Eigenschaften im Zusammenhang mit der Vielfalt.
Bewerber:innen mit besonderen Bedürfnissen werden bei gleicher Eignung bevorzugt berücksichtigt.
#LI-DNI
#IDJob
Zusätzliche Stellenbeschreibung
Möchtest du dich beruflich weiterentwickeln und größere Verantwortung in einem spannenden Umfeld und einem dynamisch wachsenden Unternehmen übernehmen? Werde Teil unseres Teams in Leipzig! SpracheEnglishGermanEEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Ref Number
Req_00144430 weniger ansehen Standort
DE - Essen2 - ESDCountry
DeutschlandWork Style
On Site Jobbeschreibung Payroll Manager (m/w/d) – Gestalte die Zukunft unserer Payroll-Prozesse!Du bist eine erfahrene Führungspersönlichkeit mit Leidenschaft für Zahlen, Prozesse und Menschen? Du suchst eine Herausforderung, in der du nicht nur verwaltest, sondern aktiv gestaltest? Dann bist du bei uns genau richtig!
Deine Mission:
Als Payroll Manager (m/f/d) übernimmst du die Verantwortung für die Gehaltsabrechnung von acht unserer TELUS Digital Unternehmen in Deutschland. Gemeinsam mit deinem rund 30-köpfigen Team sorgst du für reibungslose Prozesse und setzt neue Maßstäbe in der Payroll-Welt!
Deine Aufgaben – Hier kannst du etwas bewegen:
Führung mit Wirkung: Du leitest und entwickelst ein engagiertes Team von ca. 30 Mitarbeitenden.
Payroll-Expertise auf höchstem Niveau: Du stellst eine korrekte und termingerechte Entgeltabrechnung sicher.
Strategische Weiterentwicklung: Du optimierst und harmonisierst unsere Payroll-Prozesse für maximale Effizienz.
Beratung & Compliance: Du bist der erste Ansprechpartner für abrechnungsrelevante, steuerliche und sozialversicherungsrechtliche Themen – sowohl intern als auch für externe Prüfer.
Technologie & Innovation: Du bringst dein Know-how in der Nutzung von DATEV und digitalen HR-Systemen ein und treibst Modernisierungen voran.
Das bringst du mit – Deine Qualifikationen:
Fundierte Erfahrung: Du hast eine Ausbildung oder ein Studium im Bereich Lohnverrechnung und mindestens 5 Jahre Berufserfahrung.
Führungskompetenz: Du hast bereits Teams erfolgreich geleitet und motiviert.
Fachwissen: Du kennst dich im Arbeits-, Lohnsteuer- und Sozialversicherungsrecht bestens aus.
Tech-Affinität: DATEV ist dein vertrautes Terrain, Kenntnisse in Google Workspace und Workday sind ein Plus.
Kommunikationstalent: Du bist ein Teamplayer mit starker Kommunikationsfähigkeit in Deutsch und Englisch.
Warum TELUS Digital?
Gestaltungsfreiheit & Verantwortung in einem dynamischen Umfeld
Teamspirit & Innovation – Wir schätzen neue Ideen und treiben gemeinsam Veränderungen voran
Persönliche Weiterentwicklung durch spannende Herausforderungen und Weiterbildungsmöglichkeiten
Klingt das nach deiner nächsten Karrierestufe? Dann freuen wir uns auf deine Bewerbung! 🚀
About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.
Arbeitgeber der Chancengleichheit
TELUS Digital schätzt Vielfalt und gewährt Chancengleichheit unabhängig von Alter, Sozialstatus, Behinderung, Geschlecht, Nationalität, Ethnie, Religion und politischen Überzeugungen, Geschlecht oder sexueller Orientierung. TELUS Digital ist stolz darauf, ein Arbeitgeber der Chancengleichheit zu sein, und setzt sich für die Schaffung eines vielfältigen und integrativen Arbeitsplatzes ein. Alle Aspekte der Beschäftigung, einschließlich der Entscheidung über Einstellung und Beförderung, beruhen auf den Qualifikationen, Verdiensten, Kompetenzen und Leistungen der Bewerber, ohne Berücksichtigung von Merkmalen, die mit der Vielfalt zusammenhängen.
Bewerber mit besonderen Bedürfnissen werden bei gleicher Qualifikation bevorzugt berücksichtigt.
#LI-DNI
#IDJob
Zusätzliche Stellenbeschreibung
Du bist eine erfahrene Führungspersönlichkeit mit Leidenschaft für Zahlen, Prozesse und Menschen? Du suchst eine Herausforderung, in der du nicht nur verwaltest, sondern aktiv gestaltest? Dann bist du bei uns genau richtig! SpracheEnglishGermanEEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Ref Number
Req_00151927 weniger ansehen Bewerbungsfrist
31-Dez-2026Standort
BG - Sofia - TELUS TowerWeitere Standorte
BG - Sofia - Infinity TowerCountry
Bulgarien Jobbeschreibung Please note that these positions are based in Sofia, Bulgaria.EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Ref Number
Req_00141858 weniger ansehen Description
Für unser Deutschlandweites Team suchen wir ab sofort Verstärkung als
100% Homeoffice | Kundenberater (m/w/d) namhafte Autoversicherung
Was wir bieten:
Remote-Tätigkeit als Kundenberater (m/w/d) im Homeoffice in Vollzeit oder TeilzeitAnspruchsvolle und abwechslungsreiche Kundenservice-Tätigkeit im Inbound für eine namhafte AutoversicherungUmfassende und voll vergütete Produktschulung, intensive Einarbeitung sowie regelmäßige TrainingsFixe Vergütung mit attraktiven Bonus Möglichkeiten und exklusiven Mitarbeiterrabatten, zum Beispiel in Fitnessstudios und (Online-) ShopsFlexible Planung der Einsatzzeiten (Vollzeit oder Teilzeit) für eine gute Work-Life-BalanceInterne Fort- und Weiterbildungsmöglichkeiten über unseren TELUS Digital CampusVielfältige Aufstiegschancen in unserem international tätigen UnternehmenHochmotiviertes Team mit flachen Hierarchien und Duz-Kultur
Aufgaben im Überblick:
Betreuung und Beratung von BestandskundenInformationen zu Zahlungsverkehr (Mahnwesen), Produktberatung, Vertragsinhalte, Vertragsverlängerung, Kündigungen, allg. Änderungen (z.B. Stammdaten oder neuer PKW)Situationsanalyse des KundenFallabschließungen
Was wir erwarten:
Kommunikationstalent mit sehr guten Deutschkenntnissen in Wort (C1/C2 Niveau)Sicherer Umgang mit PC (Office) - teilweise Systembedienung nur durch Tastatur (tlw. Arbeiten mit DOS)Gute AuffassungsgabeZeitliche Flexibilität - DL ist sehr VolumenabhängigBegeisterung für ein umfangreiches BeratungsgebietSicheres und freundliches AuftretenPositive Einstellung zum Thema Versicherungen
Werde Teil unseres Teams und bewirb dich jetzt!
Unser Recruiting-Team steht dir jederzeit für Fragen zur Verfügung und freut sich auf deine Bewerbung.
Bei weiteren Anliegen vor deiner Bewerbung oder Unterstützungsbedarf im Zusammenhang mit Schwerbehinderungen, setzen sich unsere engagierten Mitarbeiter:innen aktiv für dein Wohlbefinden ein.
Du kannst dich gerne vertrauensvoll an unsere Schwerbehindertenvertretung wenden: BBI.SR.Box@telusinternational.com oder BER.SBV.Box@telusinternational.com
Arbeitgeber mit Chancengleichheit
TELUS Digital ist stolz darauf, ein Arbeitgeber der Chancengleichheit zu sein, und setzt sich für die Umsetzung eines vielfältigen und integrativen Arbeitsplatzes ein. Alle Aspekte der Beschäftigung, einschließlich Einstellungs - und Beförderungsentscheidung, beruhen auf der Qualifikation, den Fähigkeiten, der Kompetenz und der Leistung der Bewerber ohne Berücksichtigung von Eigenschaften im Zusammenhang mit der Vielfalt.
Bewerber:innen mit besonderen Bedürfnissen werden bei gleicher Eignung bevorzugt berücksichtigt.
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
weniger ansehen Description
*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.
Ready to take the next step in your career?
Join a dynamic team supporting a fast-growing cryptocurrency business and play a key role in protecting customers and financial platforms from fraudulent activity.
We offer:
Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term homeFully paid training Attractive salaryStable job and career development opportunities
Why you’ll love it here:
Work in the amazing TELUS Tower - right in the heart of SofiaModern personal gym with breathtaking 360° panoramic view to fuel your wellness journeyVibrant chill & gaming zones to recharge and have funJoin our Dutch community and be part of an incredible, friendly team50+ benefits and services to choose fromAdditional health insuranceEmployee Рeferral Program - Refer your friends and get an additional bonus
Your Responsibilities:
Investigate fraud alerts from start to finish, focusing on the most urgent and high-risk casesReview account activity, transaction history, and user behavior to identify suspicious patternsAnalyze cases carefully to determine what happened - whether it’s a customer error or a fraud attempt such as account takeover, identity theft, or other fraudulent activityDocument your findings clearly so cases are properly recorded and meet internal and regulatory standardsEscalate complex or high-risk cases to Senior Investigators when deeper investigation is requiredWork toward team performance goals, including response times, productivity, and investigation qualityPlay an important role in protecting customers and keeping digital financial services safe and trustworthy
What We Are Looking For:
Good understanding of common fraud types, such as Account Takeover (ATO), Identity Theft, and True Party FraudStrong analytical skills with the ability to identify unusual patterns or suspicious activityExcellent written and verbal communication skills in Dutch, with fluency in EnglishHigh attention to detail and a natural curiosity when investigating issuesAbility to work effectively in a fast-paced, high-volume environment while staying organized and focused
Does it sound like the perfect job for you? Apply now!
About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
#LI-DNI
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
weniger ansehen Bewerbungsfrist
31-Dez-2026Standort
BG - Sofia - Infinity TowerCountry
Bulgarien JobbeschreibungPlease note that the position is based in Sofia, Bulgaria and we will help you to relocate
Are you ready to take the next step in your career and achieve your next challenge?
If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!
As a Digital Trust and Safety Analyst with German and English you will be a part of a great team and all together will:
Review user-generated back-office information to ensure compliance with established policiesTake prompt and appropriate action on information that violates guidelines or poses risksStay updated on internal policies to ensure accurate implementationIdentify and analyze patterns to proactively address potential risksWe’re looking for someone with:
High attention to detail Ability to defend decisions and provide context in thought processAbility to identify patterns in behavior that can be leveraged for improved decision-makingStrong organizational and time management skills to deal with shifting priorities and high volumes of workExperience investigating fraud, spam, or other types of inappropriate information is an assetRequired Qualifications:
Ability to process sensitive information Fluent in GermanB2 or higher English language skillKnowledge of pop culture, global events, and culture of the market(s) you are servingIn return, we will give you:
Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)Fully paid training Stable job and career development opportunitiesAttractive salaryAdditional health insuranceMore than fifty benefits and services to choose fromPositive international working environmentSupport and learningEmployee referral bonusesWe care about our employees' well–being, invest in their future growth, and encourage fun and team-building projects!
Does it sound like the perfect job for you? Apply now!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
Wir bieten vielfältige Einstiegsmöglichkeiten in unserem Kundenservice-Team. Ob Sie Quereinsteiger sind oder bereits Erfahrung haben – Sie sind bei uns willkommen! Unsere Vollzeitstellen können flexibel im Büro oder im Homeoffice ausgeübt werden.
#LI-DNI
#IDJob
Zusätzliche Stellenbeschreibung
Are you ready to take the next step in your career and achieve your next challenge? TELUS Digital Bulgaria is looking for you! SpracheGermanEEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Ref Number
Req_00045598 weniger ansehen Bewerbungsfrist
31-Dez-2026Standort
BG - Sofia - TELUS TowerCountry
Bulgarien JobbeschreibungPlease note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.
Join TELUS Digital Bulgaria as a Solutions Consultant with Slovenian and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.
We offer:
Monthly allowance bonus covering part of the rent
Flexible contract conditions (temporary employment, part-time options)
Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
Fully paid training
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses
Key Responsibilities:
Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate
Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
Engage customers through multiple channels, including phone, email and chat
Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores
Collaborate with team members to share best practices and contribute to the knowledge base
Participate in ongoing training and stay updated on product knowledge and industry trends
What You'll Need:
Fluent Slovenian and English communication skills
Strong interpersonal abilities and customer service orientation
Ability to follow structured guides and processes
Excellence in active listening and problem-solving
Adaptable and quick to learn new processes and technologies
Self-motivated with a passion for customer satisfaction
Ideal Candidate Profile:
Customer-focused mindset and delivering exceptional service
Excellent communication style, ability to explain complex concepts simply
Ability to troubleshoot issues and find creative solutions
Collaborates and shares knowledge, and contributes positively to team dynamics
Embraces change, learns quickly, and maintains composure under pressure
The best part? No tech background needed! We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.
At TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result!
Does it sound like the perfect job for you? APPLY NOW!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners. Pridružite se naši ekipi! Iščemo navdušene kandidate, ki si želijo spremembe kariere v dinamičnem okolju storitev za stranke. Kot strokovnjak za storitve za stranke boste del profesionalne ekipe, kjer cenimo predanost in pozitiven odnos. Ponujamo zaposlitev za polni delovni čas, ki jo lahko opravljate v naši moderni pisarni. Pridružite se nam in začnite svojo novo karierno pot v spodbudnem delovnem okolju!
#LI-DNI
#IDJob
Zusätzliche Stellenbeschreibung
Are you ready to take the next step in your career and achieve your next challenge? TELUS Digital Bulgaria is looking for you! SpracheEnglishSloveneEEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Ref Number
Req_00159609 weniger ansehen Bewerbungsfrist
31-Dez-2026Standort
BG - Sofia - TELUS TowerCountry
Bulgarien JobbeschreibungPlease note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.
Join TELUS Digital Bulgaria as a Solutions Consultant with Greek and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.
We offer:
Flexible contract conditions (temporary employment, part-time options)
Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
Fully paid training
Stable job and career development opportunities
Attractive salary
Additional health insurance
More than fifty benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses
Key Responsibilities:
Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate
Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
Engage customers through multiple channels, including phone, email and chat
Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores
Collaborate with team members to share best practices and contribute to the knowledge base
Participate in ongoing training and stay updated on product knowledge and industry trends
What You'll Need:
Fluent Greek and English communication skills
Strong interpersonal abilities and customer service orientation
Ability to follow structured guides and processes
Excellence in active listening and problem-solving
Adaptable and quick to learn new processes and technologies
Self-motivated with a passion for customer satisfaction
Ideal Candidate Profile:
Customer-focused mindset and delivering exceptional service
Excellent communication style, ability to explain complex concepts simply
Ability to troubleshoot issues and find creative solutions
Collaborates and shares knowledge, and contributes positively to team dynamics
Embraces change, learns quickly, and maintains composure under pressure
The best part? No tech background needed! We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.
At TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result!
Does it sound like the perfect job for you? APPLY NOW!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
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Zusätzliche Stellenbeschreibung
Are you ready to take the next step in your career and achieve your next challenge? TELUS Digital Bulgaria is looking for you! SpracheEnglishGreekEEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Ref Number
Req_00157772 weniger ansehen Bewerbungsfrist
31-Dez-2026Standort
BG - Sofia - TELUS TowerWeitere Standorte
BG - Sofia - Infinity TowerCountry
Bulgarien Jobbeschreibung Please note that these positions are based in Sofia, Bulgaria.EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Ref Number
Req_00141858 weniger ansehen