IT Service Manager (m/f/d)
WE ARE LOOKING FOR AN IT Service Manager (m/f/d)
Part-time or full-time (20+ hours/week)
Have you ever heard of the term “everyday IT”? Neither have we. Because there’s no such thing as a boring day in IT. Whether it’s managing the server environment, setting up the network infrastructure for a new location, or implementing new software or cloud apps: our extensive in-house production capabilities and the fact that we have complete control over our IT environment provide a wide-open playground for IT professionals—and our customers appreciate it.
THIS IS WHAT YOU ENJOYDesigning effective controls: Coordination, maintenance, and further development of controls and security-related measuresTracking measures: Control, monitoring, reporting, and escalation for transparent implementationReliably verifying effectiveness: Regular reviews of the control framework and identification of improvementsProfessionally supporting audits: Planning and documentation of internal ISMS audits as well as coordination of external auditsSustainably improve service processes: Responsibility for ITIL-based IT service processes with a focus on securityDeliver substantive reporting: Management-oriented reporting on risks, controls, audits, and measuresFurther developing tools: Technical ownership of Matrix42, including data quality, process mapping, and reportingWHAT YOU BRING TO THE TABLEDegree or training in (business) information technology or comparable qualification3–5 years of experience in IT service management, ideally including IT incident managementKnowledge of IT management frameworks, particularly ITIL (ITIL 4 certification preferred)Experience working with Matrix42 or comparable ESM toolsFamiliarity with relevant standards such as ISO/IEC 27001, ISO/IEC 27031, BSI, KRITISExperience in IT project managementStrong initiative, assertiveness, and a proactive approach to workFluent German and good English skillsWHAT WE OFFER YOURemote work & flexible hoursWork-life balanceFruit, coffee, and beveragesPersonal developmentJobRad, vacation pay, and Christmas bonus
And many more benefits await you!
GOOD TO KNOW & CONTACT
Interested? Then we look forward to receiving your application with your earliest possible start date and salary expectations! Would you prefer to work part-time? We offer various part-time models and/or job-sharing options tailored specifically to your needs. Please don’t hesitate to contact us about this.
SOUND INTERESTING? APPLY NOW!
Contact Person
Corporate HR
Simon Hegele
Gesellschaft für Logistik und Service mbH
Simon-Hegele-Str. 3,Karlsdorf-Neuthard
www.simon-hegele.com
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