Purpose of Position This is an exciting ground level opportunity for someone looking to get their foot in the door of the fast paced and exciting digital marketing world. Our Account Consultants provide first class support and assistance to numerous clients on our network. These include both high profile brands and specialist sites.
You will work alongside a pool of Account Consultants, providing support to client on the Awin network, advising on how to make their affiliate program work and `teaching them the ropes'. As an active member of the team, you will focus on being responsive, enthusiastic, and accurate in the delivery of your Account Consultative service. Key Tasks Teach Advertisers how Affiliate Marketing works and how to use the Awin interface.
Advise Advertisers on industry best practises. Advise on strategies for the optimisation of Advertiser programmes. Deliver presentations to Advertisers about program and publisher performance.
Deliver the Essentials SLA to advertisers beyond the first 3 months, supporting their development and growth on the network. Identify opportunity for optimisation and provide expert guidance to clients on how to achieve their goals. Support on internal projects aligned with company and department goals Skills & Expertise At least one year of customer service experience and core understanding of affiliate marketing.
Native German language and proficiency English language. Strong communication skills (both verbal and written). Superb presentation skills and confidence in presenting in front of clients.
Excellent computer literacy including MS Word, Excel and PowerPoint. Able to prioritise workload and meet multiple deadlines. Willing to help peers and pick up additional tasks to share workload.
Our Offer Flexi-Week and Work-Life Balance: We prioritise your mental health and well-being, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves as well as volunteer days. Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs.
In addition, we will support you in setting up your remote workspace appropriately. Pension: Awin offers access to an additional pension insurance to all employees in Germany. Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions Development: We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development.
Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program Established in 2000, Awin is proud of our dynamic, social and inclusive culture. Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual `Life @ Awin' hub brings our colleagues from across the globe together for various social activities.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem.
We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know. Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.
Purpose of Position This is an exciting ground level opportunity for someone looking to get their foot in the door of the fast paced and exciting digital marketing world. Our Account Consultants provide first class support and assistance to numerous clients on our network. These include both high profile brands and specialist sites.
You will work alongside a pool of Account Consultants, providing support to client on the Awin network, advising on how to make their affiliate program work and `teaching them the ropes'. As an active member of the team, you will focus on being responsive, enthusiastic, and accurate in the delivery of your Account Consultative service. Key Tasks Teach Advertisers how Affiliate Marketing works and how to use the Awin interface.
Advise Advertisers on industry best practises. Advise on strategies for the optimisation of Advertiser programmes. Deliver presentations to Advertisers about program and publisher performance.
Deliver the Essentials SLA to advertisers beyond the first 3 months, supporting their development and growth on the network. Identify opportunity for optimisation and provide expert guidance to clients on how to achieve their goals. Support on internal projects aligned with company and department goals Skills & Expertise At least one year of customer service experience and core understanding of affiliate marketing.
Native German language and proficiency English language. Strong communication skills (both verbal and written). Superb presentation skills and confidence in presenting in front of clients.
Excellent computer literacy including MS Word, Excel and PowerPoint. Able to prioritise workload and meet multiple deadlines. Willing to help peers and pick up additional tasks to share workload.
Our Offer Flexi-Week and Work-Life Balance: We prioritise your mental health and well-being, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves as well as volunteer days. Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs.
In addition, we will support you in setting up your remote workspace appropriately. Pension: Awin offers access to an additional pension insurance to all employees in Germany. Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions Development: We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development.
Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program Established in 2000, Awin is proud of our dynamic, social and inclusive culture. Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual `Life @ Awin' hub brings our colleagues from across the globe together for various social activities.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem.
We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know. Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.
JBRP1_DE>
weniger ansehenPurpose of position As Head of Client Services (DACH), you will be accountable for the overall management and development of all account management services at Awin in Germany, Switzerland, and Austria. Reporting directly to the Country Client Services Director, you will be an integral part of the company and the Senior Management Team. You will be an experienced leader of a large team and a manager capable of leading and inspiring a diverse set of teams towards a common objective.
You will have excellent communication and negotiation skills and evidence of successful and innovative contributions to affiliate marketing. You will have a proven record of managing account management teams within digital marketing, to gross profit, EBIT, and cost targets as well as case studies of how you have achieved positive customer feedback for a client-facing team within a digital marketing environment. Key Tasks Overall responsibility for the delivery of DACH client-facing service across the Company Overall responsibility for leading the Client Services team in its work, and ensure you set an example for every member of the team at all times Drive client service excellence through the entire Client Services team, ensuring Awin delivers high customer satisfaction in all aspect of our client facing work Set Client Services OKRs which ensure alignment with the German and Global strategies, and work with the managers to ensure their strategic direction and OKRs also feed into this Support the Client Services teams to develop client specific strategies and associated tactics to drive growth and development for the major clients in each team Monitor client satisfaction levels across the Company and address these issues where required Ensure each Client Services team is set-up to maximise the revenue potential from its client base and retain the major clients within its client base Provide strong and relevant leadership, coaching, mentoring and troubleshooting to your direct reports and, where necessary, the staff generally Attend Commercial meetings and pitches where Client Services input is required Understand and convey key industry developments to the department Taking responsibility for senior-level projects within the company when required, and being ready to play an active role in the progress of company-wide initiatives Skills & Expertise 8+ years of online professional experience (at least three years of which being at a senior level within performance marketing) 2+ years working with an affiliate marketing network Proven senior level relationship building, both internally and externally Experience in leading leaders.
Hands-on management and coaching experience of a large team Track record of developing services and/or account management SLAs within digital marketing Show true passion about servicing our clients on a daily basis and the delivery of customer delight A strong focus on results, continuous improvement and innovation A credible client background with solid marketing and advertising credentials Knowledge of e-commerce, web technology and online marketing concepts, industry trends, etc As a Head of Client Services you will be expected to demonstrate and be a role model for a range of skills. Ultimately you will be responsible for the guidance and development of your teams, it is essential that you are a great communicator, able to inspire your team and spot potential. Excellent understanding of Online Performance Marketing and superior knowledge of the affiliate marketing sector, trends, changes, competition, and strategic priorities Excellent presentation skills and ability to build rapport with the most difficult of clients The ability to treat people with the strength, empathy, detachment and severity required of managing a large team Excellent analytical and numerical ability Self-motivated, ambitious and initiative-taking Fluent in verbal and written German and English Our Offer Flexi-Week and Work-Life Balance: We prioritise your mental health and well-being, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance.
We also offer a variety of different paid special leaves as well as volunteer days. Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
Pension: Awin offers access to an additional pension insurance to all employees in Germany. Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions Development: We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual `Life @ Awin' hub brings our colleagues from across the globe together for various social activities. Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members.
We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences.
If you need support at any point in the application or interview process, please let us know. Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development. #LI-AM1JBRP1_DE>
weniger ansehenPurpose of Position Als (Junior) Key Account Partnership Manager bist du in unserem Team die treibende Kraft hinter wichtigen publisher-spezifischen Themen unserer Key Accounts - unseren strategisch wichtigsten Kunden. Mit deinem Gespür für erfolgreiche Partnerschaften schaffst du schnell eine vertrauensvolle und beratende Atmosphäre. Dein Ziel: Potenziale erkennen, innovative (kommerzielle) Möglichkeiten umsetzen und nachhaltiges Wachstum für unsere Affiliate-Programme fördern.
Diese Stelle ist befristet auf 1 Jahr. Key Tasks Proaktive und selbstständige Beratung strategischer Kunden zur Förderung einer nachhaltigen Geschäftsentwicklung und Erreichung der Ziel KPIs für den Advertiser Aufbau einer starken Beziehung zu Kunden und Publishern mit dem Ziel der Awin als relevantem Partner zu etablieren Erstellen von Reports und Bereitstellung von Performance- & Benchmarkanalysen für den Kunden Koordination und Verwaltung von kundenbezogenen Budgets Ausbau bestehender und neuer Kooperationen im Affiliate Programm, sowie Upselling vorhandener Awin Tools, die der Optimierung des Partnerprogramms dienen Unterstützung interner Projektinitiativen im Rahmen unserer OKRs (Objective, Key Results) Teilnahme an Branchen- & Networking-Events Skills & Experience Erste Erfahrungen in der Online-/Performance-Marketing-Branche oder im Kundenumfeld Ausgeprägter Fokus auf Qualität sowie starke Kundenorientierung und Servicebereitschaft Zuverlässiges Eskalations- und Konfliktmanagement auch bei komplexeren Herausforderungen Solide Verkaufstechniken und starke Überzeugungskraft Kreative Denkweise, um neue Ideen einzubringen und die Entwicklung der Kunden voranzutreiben Analytische Fähigkeiten und erstes technisches Verständnis für Trackingthemen Sehr gute Kommunikationsfähigkeiten auf Deutsch und Englisch Our Offer Flexi-Week and Work-Life Balance: We prioritise your mental health and well-being, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves as well as volunteer days.
Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately. Pension: Awin offers access to an additional pension insurance to all employees in Germany.
Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions Development: We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program Established in 2000, Awin is proud of our dynamic, social and inclusive culture. Like all businesses, we've had to adapt and nurture our culture in a virtual environment.
Our virtual `Life @ Awin' hub brings our colleagues from across the globe together for various social activities. Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core.
Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.
Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development. JBRP1_DE>
weniger ansehen